PERSONAL DATA PROCESSING
The controller of personal data of the wolftyres.ee.ee website is Kummar Rehvid OÜ (registry code 16211880) located at Pargi 24, Voka, Ida-Virumaa, phone +372 5883 7020 and e-mail firstname.lastname@example.org.
WHAT PERSONAL DATA IS PROCESSED
- name, telephone number and e-mail address;
- address of delivery of goods;
- Bank account number;
- cost of goods and services and data related to payments (purchase history);
- customer support details.
FOR WHAT PURPOSE PERSONAL DATA IS PROCESSED
Personal data is used to manage customer inquiries and orders and to deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyse customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).
The website user’s IP address or other network identifiers are processed to provide the website as an information society service and to compile web usage statistics.
Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
RECIPIENTS TO WHOM PERSONAL DATA WILL BE TRANSMITTED
Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer’s address is also transmitted in addition to the contact details.
If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
SECURITY AND DATA ACCESS
Personal data is stored on servers located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.
Employees of Kummar Rehvid OÜ have access to personal data, who can view personal data in order to solve technical issues related to the use of the online store and to provide customer support services.
The website implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the website (e.g. transport service provider and data hosting) is carried out on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.
ACCESSING AND CORRECTING PERSONAL DATA
Personal data can be consulted and corrections can be made in the user profile of the online store. If the purchase has been made without a user account, you can consult the personal data via customer support.
WITHDRAWAL OF CONSENT
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Personal data will be deleted when the customer account of the website is closed, except if such data needs to be kept for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is stored for three years.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data necessary for accounting are stored for seven years.
To delete personal data, you must contact customer support by e-mail. The deletion request will be answered no later than within a month, and the data deletion period will be specified.
The request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies the identity and informs about the personal data that is subject to transfer.
DIRECT MARKETING ANNOUNCEMENTS
The e-mail address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing messages, he must select the corresponding reference in the footer of the e-mail or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object to the initial and further processing of his personal data, including profile analysis related to direct marketing, at any time by notifying customer support by e-mail.
A cookie is a small text file that is saved in the web browser of the e-shop visitor’s device (e.g. computer, mobile phone, tablet). The purpose of cookies is to provide a better user experience and their use is standard practice.
The cookies used by Wolf Tyres help:
· support the performance of the website;
· remember the customer’s login data;
· store the contents of a registered customer’s shopping cart for a certain period of time;
· ensure secure login and payment solutions;
· using Google Analytics software to measure website traffic and actions on the page;